BridgeRent Rentals portal terms

Version 1.0 · effective from the portal launch date · Lakes Region Real Estate Srl · the Italian text prevails

1. Who we are and what we do

The portal is run by Lakes Region Real Estate Srl (BridgeRent brand), Viale Certosa 218, 20156 Milan, VAT 13783730966, licensed estate agent registered with the Milan Monza Brianza Lodi Chamber of Commerce since 21.10.2024, professional liability cover € 1,550,000.

BridgeRent acts as an estate agent: it publishes listings, verifies applicants, prepares proposals and contracts, coordinates signatures and payments. It is not a party to the lease or usage contracts, which are concluded between owner and tenant or user. Full management (rent collection, works, statements) is a separate service, active only when the owner chooses that formula.

2. Access

You sign in with your email and a one-time code. Each person uses one account and is responsible for what is done with it. Roles (tenant, owner, delegate, guarantor, supplier) limit visible information to what is needed. BridgeRent may suspend an account for false data, altered documents, abuse or attempts to bypass the portal.

3. Application, proposal, card hold

Applicants declare that details and documents are true and theirs and that the stated temporary need is real. BridgeRent checks identity, tax code and need; income, guarantor or prepayment according to the chosen route.

The rental proposal, signed on the portal with a simple electronic signature (email code, separate declarations, date, time, IP address and text fingerprint), is irrevocable for 24 working hours from the moment it obtains the option (art. 1329 Italian Civil Code); if not accepted by then it lapses at no cost. The contract is concluded when the applicant receives, through the portal, the acceptance of the owner or of BridgeRent on their behalf.

When signing the proposal you authorise a temporary hold on your card equal to 10% of the deposit shown on the listing, capped at € 1,000. It is neither a payment nor an earnest deposit. It is fully released within one working day if the answer is no, on silence at the deadline, on withdrawal before acceptance or on regular completion; re-credit times depend on your bank. It expires by itself on the sixth day.

If after acceptance the applicant withdraws, does not sign the contract within 48 hours (72 hours at most) or does not make the initial payments within 3 working days, a fee for the processing services already rendered, equal to 10% of the deposit, is due to BridgeRent, invoiced with VAT and collected from the hold or, if expired, by transfer within 7 days. If the tenancy does not go ahead because of the owner or BridgeRent, the applicant owes nothing and is refunded in full within 5 working days.

4. Contracts, signatures, registration

Transitional leases, space usage contracts and guarantor commitments are signed electronically through Dropbox Sign; every text has a version number and a date, can be read in full on the portal before signing and remains available in the private area. Contract registration and mandatory notices are the responsibility of the party named in the contract, with portal reminders.

5. Payments

First rent, deposit, usage fees and event deposits are paid by bank transfer directly to the owner’s account, with the reference generated by the portal. BridgeRent does not hold these funds. The fee due to BridgeRent is paid by card (Stripe) or transfer. Under full management, subsequent rent is paid into a dedicated BridgeRent account and forwarded to the owner with the monthly statement. A transfer receipt does not count as funds received: the recipient verifies, or BridgeRent on a bank statement. Keys are handed over only after funds are verified.

6. Fees

Transitional contract: tenant 10% + VAT on the rent for the agreed period, minimum € 300 + VAT, due on acceptance and paid with the first payment; no agency fee for the owner. 4+4 and 3+2 contracts: tenant 15% + VAT and owner 10% + VAT, one-off, on the first year’s rent. Ongoing management, an optional owner service: 8% + VAT every month on rent collected. Calculation base: rent only; deposit, charges, utilities and services excluded. Spaces for temporary use: 10% + VAT on the usage fee for the user and 10% + VAT for the owner; deposit, cleaning and services excluded. Each file applies the terms presented and accepted at the time of the proposal, with percentage, VAT and total shown before any commitment.

7. Messages

Messages between parties go through the portal. Until the file is confirmed, phone numbers, emails, links and social profiles stay hidden from the other party; BridgeRent sees them. Agreements made outside the portal to avoid the agency receive no assistance and may lead to account closure; the accrued fee remains due. Offensive, discriminatory or unrelated content is not allowed.

8. Spaces for temporary use

Requests receive a quote within 24 working hours, after a suitability check for the requested use and the owner’s confirmation; where the price list is standard the quote is immediate. Quotes are valid 48 hours. On acceptance the booking is created: usage contract to sign, payments within 3 working days and in any case 24 hours before the start, otherwise the dates are released. Event deposit on the owner’s account, returned within 10 days of check-out net of damage documented in the report. Civil liability for the activity lies with the user. Cancellation after confirmation: by the user, 50% of the usage fee refunded up to 7 days before the start, nothing afterwards; by the owner, full refund plus documented costs up to 50% of the usage fee.

9. Owners

Whoever publishes a property or a space declares they may dispose of it, that the listing is truthful and that uploaded documents (energy certificate, floor plan, building rules) are genuine. Listings go live after BridgeRent’s review; “verified” badges show only what BridgeRent checked in person, with the date. The owner decides on applicants within 24 working hours or delegates BridgeRent with written criteria; silence closes the option. An owner who withdraws after acceptance answers to the applicant for documented costs and owes BridgeRent the accrued fee, as set out in the publication mandate.

10. Data and document retention

Documents of unsuccessful applications are deleted 30 days after closure; files with a contract are kept 10 years for legal obligations. Signature evidence (proposal and contracts) is kept for the duration of the files and for 13 months for payment disputes. Details in the portal privacy notice.

11. Liability

BridgeRent is liable for an agent’s diligence: declared checks, stated response times, accuracy of what it publishes. It does not guarantee that a tenancy will be concluded, the solvency of the parties or the condition of properties beyond what is verified and shown with a badge. The portal may be temporarily unavailable for maintenance; deadlines falling during a documented outage move by the same time.

12. Law and jurisdiction

Italian law applies. For consumers the competent court is that of the consumer’s residence or domicile; otherwise the court of Milan. Complaints: info@bridgerent.it, reply within 24 hours on working days; if a complaint is not resolved, consumers may turn to an alternative dispute resolution (ADR) body listed by the Italian Ministry of Enterprises, or to conciliation at the Chamber of Commerce. The EU online dispute resolution platform has been discontinued since 20 July 2025.

13. Changes

Changes to these terms are published with a new version and date and apply to files started after that date; ongoing files keep the accepted terms. Templates of proposals, contracts and commitments are published on the site’s Transparency page.

Written by BridgeRent. Version 1.1 (27 October 2026).